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  • 90 Topics
  • 223 Replies
90 Topics
H
Under construction
HORST HARRASSER CEO BIGMANUnder construction
asked in Need support
MONTAGE TRACKUNIT BEI ZOOMLION

WER HAT ERFAHRUNG MIT DER MONTAGE DER TRACKUNIT AUF ZOOMLION SCHERENBÜHNEN? GIBT ES EINEN MONTAGEPLAN HIERZU DEN WIR BEKOMMEN KÖNNEN?

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H
Under construction
S
Under construction
StefanCuypersUnder construction
posted in Need support
Get an Access Denied requesting keys on access-management api

I'm trying to access the keys found in the Classic Manager under Toegangscontrole (Access Control).I suppose this is the Access Management API.So I'm trying to call it as follows:/api/access-management/keys?page=0&showActive=true&showExpired=true&showFuture=true&size=20I'm using a correct Bearer authentication (that works fine with the get groups call).But when requesting the 'keys' I get a 403 - Access DeniedAny idea why I cannot access this via the API? 

372
S
Trackunit Employee
M
Under construction
MickeUnder construction
posted in Need support
Activation

Hi!Can you help me activate and add a trackunit to my account? S/N XXXXXX And i would also like to deactivate unit XXXXX from the same account.We have sold the car it is mounted in. Best regards Mikael Larsson

741
L
Trackunit Employee
N
Under construction
Navid ShoaibyUnder construction
posted in Need support
TU700 SN cannot be found in Verify after installation

Hi,I connected a TU700 instead of a TU600, and still, I cannot find the device in Verify. The message I receive when I type in the serial number is “An unexpected error occurred while trying to fetch device identity. Server returned no data”. I have attached a screenshot of the error I got. The light pattern on the TU700 is correct (steady green, blinking red), and the wiring is correct, but the TU700 is not detectable. Could you help me in this case? Kind regards,Navid Shoaiby

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L
Trackunit Employee
T
Participating Frequently
T.VerbeekParticipating Frequently
posted in Need support
Old data will not dissaperar

If Can data/advanced sensors data is no longer available either because it is removed from the profile or no longer available in a vehicle after a software update the line in advanced signals doesn't dissapear. Ideally a signal should dissapear if it is not captured for a few weeks. We have units that are a few years old where a lot of the data is captured three years ago but still visible in manager. This provides a really messy overview for the customer. 

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J
Trackunit Employee
S
Inspiring
SAKInspiring
asked in Need support
About the "Blue tooth" function

What is the "Blue tooth" function installed in the attached TU600 and TU700?   

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S
Inspiring
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Participating Frequently
Martin GParticipating Frequently
asked in Need support
TU700 Acces Management Configuration can't be changed

We have a TU700 that still behaves as if set to “Unlocked for key” though we have changed it to “Unlocked for all”.It’s not a connectivity issue.Has anyone else seen this issue and is there a fix? 

1995
Anders Ostergaard
Trackunit Employee
L
Under construction
LukeUnder construction
asked in Need support
Spannungsversorgung

Hallo zusammen, Habe eine TU700-5Dauerplus 48V, Zündung 12V, sind diese unterschiedlichen Spannungen ein Problem für den Betrieb der Einheit oder sollten diese identisch sein? Danke im Voraus Mit freundlichen Grüßen Luke  

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Trackunit Employee
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Participating Frequently
john87Participating Frequently
posted in Need support
Why am i being charged twice??

Ok, so i had some funny emails this morning. First one was called a “credit memo” I have no idea at all what that is..Second one was an invoice, but it covers about 6 months i have already paid for. Tried contacting trackunit but they are a waste of  time and merely want to send you a link to something totally unrelated..What do i do..

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Participating Frequently
S
Inspiring
SAKInspiring
asked in Need support
TU600 Internal Temperature

Can the TU600 "measure" and "display" the internal temperature of the device itself?

2094
S
Inspiring
A
Under construction
ALAN BEAVISUnder construction
asked in Need support
SHOP FOREMAN

Is the white wire used to charge the internal battery?

961
Silan Süslü
Trackunit Employee
S
Inspiring
SAKInspiring
asked in Need support
Regarding GPS data discrepancies

Regarding GPS data discrepanciesWhen three vehicles equipped with terminals are sailing (transporting) on ​​the same ship and the GPS display shows one vehicle at a location separate from the other two, is it possible to remotely correct the location information of the other two vehicles to align them?Also, for terminals in the same location, what is the normal allowable error?

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S
Trackunit Employee
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Under construction
Vognmand57Under construction
posted in Need support
Aktivering af sporingsenhed.

Hej.Jeg vil gerne have aktiveret sporingsenhed med serienummer: 2xxxx9 Vh.Vognmand Kim Christensen

2314
V
Under construction
D
Elevating
Daniel BElevating
asked in Need support
Movement versus Location(address)

Hi there,I am questioning myself on how the “Movement” works. For example; I have a trailer-mounted generator. If I run an activity report, when there is activity, there is an address.In that report, I see all the addresses of the job sites it’s been on. But, I’m guessing that since the engine it is not running while transported, no movement is recorded.So the question is, is the Movement only considered while the engine is running?  Thanks to anyone who can help me! 

1972
D
Elevating
A
Participating Frequently
alsamadParticipating Frequently
posted in Need support
tyre pressure monitoring system

i want set alarm for tyre pressure warning alarm, but i am not able to find any alarm related to tyre pressure. we are receiving data from tpms sensors,

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A
Participating Frequently
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Under construction
Patdrouin327Under construction
posted in Need support
SANY SY50U with trackunit

i installed a TU600-25 trackunit in november 2023 in a 2023 SANY SY50U excavator, with can connected to can3, now, a year later, when i start the machine, 10 seconds after starting the engine, a P802 code appears on the screen. i unplug the trackunit, start the machine, no codes, i replaced the module, no P802, until i activate the device in verify, then P802 reappear on the screen. i double checked the wiring, i’m connected on CN-201F deutsch plug, canh and canl are on the right wire, i have 60 ohm so it’s non-terminated. and voltage is 2.3v and 2.6v. seems that we have the same issue on SY60 and SY80 models. anyone came across similar issues?

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L
Trackunit Employee
G
Under construction
Geeboy28Under construction
posted in Need support
password reset

I tried many passwords and it is not working. I followed the instruction but of no avail

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G
Under construction
S
Trackunit Employee
StineTrackunit Employee
asked in Need support
Question on the pink cable

Asking on behalf of a user: I have a question regarding the pink cable that is used to land on the chassis of a device. In an internal combustion device, I understand well that this cable is connected to the chassis because the negative cable of the 12-volt battery is also connected in that position. But what I still don't understand is whether said pink cable should be connected or not if the equipment is electrically powered, for example 48 volts, and whose negative is not connected to the chassis. In that case, does it make any sense to connect the pink cable to the chassis?

3184
M
Diggin' it
A
Participating Frequently
alsamadParticipating Frequently
asked in Need support
service plan offset hours not working

hii am creating service plan 2000k hrs service, and updating to recurrent service to offset.but my asset service due is not offset it comes fixed, for eg TT-1212 SERVICE ASSIGN ON 32400 HRS so due should be 34400hrs but it will be due on 34000 hrs. can you help me creating service plan.

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S
Trackunit Employee
F
Under construction
fjjUnder construction
asked in Need support
Cannot see Movement

Hello!  I’m missing “Movement” (“Rörelse” in Swedish) in the side panel when on a machine page. Unfortunately TrackUnit support only redirects me to their FAQ. I’m admin and have all boxes checked.  If anybody here could help me with this I’d be very greatful. Thanks!   

4904
S
Trackunit Employee
C
Under construction
Craig808Under construction
asked in Need support
Speeding alert based on speed limit

Am I able to set up a speeding alert based on speed limit, not just a set speed?  EX; 10 mph over the speed limit.  If I set up an alert for 75 mph, it doesn’t help if they are doing 55 in a 25.

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L
Trackunit Employee
A
Participating Frequently
alsamadParticipating Frequently
asked in Need support
report tab disappeared from list of icons

report tab disappeared from list of icons also emission tab disappeared from 2 days.

1731
L
Trackunit Employee
S
Inspiring
SAKInspiring
asked in Need support
About setting up a sub-account

About setting up a sub-accountI have created a new sub-account and set up an address.What are the steps to register the "username" and "password" required to log in to it? サブアカウントの設定について新規にサブアカウントを作成しアドレスも設定しました。そこにログインするために必要な「ユーザー名」と「パスワード」を登録する手順はどのようになりますか？

2512
S
Inspiring
P
Under construction
Patdrouin327Under construction
asked in Need support
issue with input 2

Good morning. i installed a tu600 thursday on a wacker neuson rc70, my brown and white wire are connected together on the ignition, when i start the machine, in verify and manager, input 1 is on, and input 2 is off, and no can reading. I re-checked my connection, everything is ok, i changed the unit and kept the harness already in the machine, same problem, so i replaced the harness, same problem with both module, and i still don’t have any can reading, on other rc70, i have about 30 to 33 data in insight. This morning, i started the machine, input 2 is still off and still no data, since my white and brown wires are together, i guess the problem could come from manager, and since input 2 is off in manager, is it possible that the trackunit is not reading any data because input 2 is off? I need help please ;-)trackunit number is xxxxxx and the second one for testing is xxxxxxx 

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P
Under construction
S
Inspiring
SAKInspiring
asked in Need support
Ambient Air Temperature　　TU600

TU600 を使用しています。マネージャーの Insights に「周囲温度」を表示しようと考えています。そのためには何が必要か教えてください。温度センサーはデバイスに内蔵されていますか?それとも購入する必要がありますか?購入する場合、「M8メスコネクタ」に接続すればよいのでしょうか？接続したらすぐに使用できますか?それともマネージャーで設定する必要がありますか?自分で設定できますか?よろしくお願いします。

5107
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Inspiring

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