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46 Topics
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46 Topics

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SAKLaying the foundation

asked in Need support

Events Export

I would like to export an "event".I would like to know the details.For that purpose, I would like to export the "SA SPN FMI FaultCode" of "Machine Fault".Can you do that?

SAKLaying the foundation

asked in Need support

Manager Classic

Select a vehicle from the "Settings tab" in "Manager Classic" and select "Hours Start:" in "Start" displayed in "EDIT" for what purpose?Is the usage different from "Verify"?

T.VerbeekUnder construction

asked in Need support

Old data will not dissaperar

If Can data/advanced sensors data is no longer available either because it is removed from the profile or no longer available in a vehicle after a software update the line in advanced signals doesn't dissapear. Ideally a signal should dissapear if it is not captured for a few weeks. We have units that are a few years old where a lot of the data is captured three years ago but still visible in manager. This provides a really messy overview for the customer.

fjjUnder construction

asked in Need support

Cannot see Movement

Hello! I’m missing “Movement” (“Rörelse” in Swedish) in the side panel when on a machine page. Unfortunately TrackUnit support only redirects me to their FAQ. I’m admin and have all boxes checked. If anybody here could help me with this I’d be very greatful. Thanks!

patrick.beutlerUnder construction

asked in Need support

maschine subscription expiration

HiWhere can I find the expiration / duration of the subscription of a maschine in the track unit manager?BRPatrick

SAKLaying the foundation

asked in Need support

Regarding the relationship with IRIS

IRIS、Trackunit Manager、IRIS API、IRIS APP SDK、IRIS APP Developer Portal、Webhook、API suite、Trackunit MarketPlace、APP Libraryの関係を教えてください。他に図があれば教えてください。

SAKLaying the foundation

asked in Need support

About IRIS API cooperation

What steps are required to connect to AWS IOT CORE?

Simon techniekUnder construction

asked in Need support

list disappeared during overview view

Hello,while viewing my machine list, the entire machine list disappeared.This is only the case on the laptop, as well as with other login details of other users in the name of INTERRENT.via google chrome the list on the laptop never worked...on the PC we see the list without any problems.what could this be?this incident is only on the laptop.via Google Chrome & Microsoft Edge.There is no point in restarting the laptop either...I hope you can give me an explanation for this?thank you in advance!Regards,Simon SnijdersInterrent machine rental

20606001Under construction

posted in Need support

Bil er ikke med i ugentlig kørselsrapport.

Hej ******* serienummer på bil DR56*** er ikke med i vores ugentlige kørselsrapport, kan I hjælpe?MvhJørn

StineCommunity Manager

asked in Need support

How do I reactivate my Kin?

@Klaus_ML I have reposted your question here, so it will be easier to find :) “Habe einen KIN der sich danach nicht mehr aktivieren lässt.Wie kann man das KIN wieder zum Leben verhelfen wenn der Aufkleber schon lange weg ist?” Google translated:I have a KIN that can no longer be activated afterwards. How can you bring the KIN back to life if the sticker is long gone?

SAKLaying the foundation

posted in Need support

Link API

I'm interested in API collaboration.What will the cost be?Does it have anything to do with subscription plans?

StineCommunity Manager

posted in Need support

Cannot find Kins in Trackunit Go

On behalf of @Klaus_ML Hello,Out of 10 existing KINs, 4 KINs no longer work for us, they are next to TU600 and cannot be reached via the app?!

TylerUnder construction

asked in Need support

Updating Service info

I have a fleet of units that are being transferred over to Trackunit from Onei3. I am creating service plans for the units and would like to know how to add service history to units so that the service timer is going off of the correct hours for each unit.

SAKLaying the foundation

asked in Need support

API authentication request

Hello,I would like to try opening Postman, but where can I open it?I haven't obtained OAuth2.0 credentials, but will I be able to open it if I don't obtain them?please tell me.

Scottwilson1Under construction

posted in Need support

Repeated Login Required

Would like to ask why I need to login to track unit go about 4 times a day or when an asset notification comes through. When I am unaware of needing to log in, I am missing critical alerts. Please correct

HeatherUnder construction

asked in Need support

Cancellation of units

We have 8 units on with Track Unit, 4 of which the machines have been sold. Can we please cancel these units. The 4 remaining units can we have dates they are up for renewal or when we can cancel the units

Yoda1Under construction

asked in Need support

Kin Tags Activation

How can I see newly activated kins in New Manager, when the kins have no grouping when activated.I do not have any or expect to get any equipment details - finding the Kins will tell me that.

IvanUnder construction

asked in Need support

canbus

wath cind of Can Router is used in TU-501

garbin groupUnder construction

asked in Need support

sn 5177904

CIAOHo un GPS con numero di serie xxxxxx ma non riesco a vederlo sul sitoMi potete aiutare?

Klaus_MLParticipating Frequently

asked in Need support

Flotten-Startseite

Bei Einstieg in das Portal fällt mir in letzter Zeit auf,das ich meine Maschinen wohl in der ganzen Welt habe !?Wieso ist es nicht möglich den Startbildschirm auf den umkreis von z.B. 50 km um die Mietstation einzustellen.

Fleetwood Commercial ConcreteUnder construction

asked in Need support

Key Pad

How do i reset the key pad code?

Jason MUnder construction

posted in Need support

How to add a piece of equipment to a client

We sold a piece of equipment. I want my customer to monitor . If he likes we will transfer the service to new customer. We added company, but cannot figure out how to assing the asset

Sankoo301Under construction

posted in Need support

Netherlands

Dear,Is it possible to get in touch with me about buying new Track unitsRegards Johan

asked in Need support

SUBSCRIPTION RENEW

How can I see the expiry date of portal subscriptions?Thank You.

KarandeepUnder construction

posted in Need support

Change User ID

How can i change My User ID from my name to my company’s name.

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