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👋 Hi Groundbreakers! Wanted to draw your attention to the Operating Mode Builder that is a new opportunity in our Product Portal! 🚀Operating Modes will introduce a builder view exposing a set of intuitive parameters for customers that desire an additional layer of versatility. Once your custom Operating Mode is built, it can be saved and deployed to your fleet using the same methods as your existing modes. In this way, meaningfully configure your device to maximize usefulness and uptime. Sounds good? We want to hear from you! Would you benefit from the ability to create your own Operating Modes?Check out the Product Board link and let us know your thoughts! Your insights could make all the difference. 📝✨ How to Provide Your Feedback:Go to the card by clicking this Product Board link Read through the details of the Operating Mode Builder feature Scroll to the bottom and select one of the sentiments to open the text field and provide your comments, suggestions, or any concerns you may
Find the latest documentation in our Developer Hub 🤓Have questions, comments, or tips & tricks? Drop them in the thread or ask the group! 🙌
Hello everyone!I am an AdminOwner. That seems to make me the service provider for all our service plans.I would like to assign the title of service provider to some users so that they can “resolve” the services themselves. How would that be possible?Any help will be much appreciated! Thank you all.
Have you seen the Mastering Manager videos? If you’re new to Trackunit Manager features such as Sites, Customer app, and general Map navigation, you can catch up right here https://community.trackunit.com/mastering-manager-52 🌟This library is ever growing - so stay tuned 🍿📽
Hi!Can you help me activate and add a trackunit to my account? S/N XXXXXX And i would also like to deactivate unit XXXXX from the same account.We have sold the car it is mounted in. Best regards Mikael Larsson
Hi,I connected a TU700 instead of a TU600, and still, I cannot find the device in Verify. The message I receive when I type in the serial number is “An unexpected error occurred while trying to fetch device identity. Server returned no data”. I have attached a screenshot of the error I got. The light pattern on the TU700 is correct (steady green, blinking red), and the wiring is correct, but the TU700 is not detectable. Could you help me in this case? Kind regards,Navid Shoaiby
Trackunit Next is a virtual event for the construction industry, bringing professionals and leaders together to explore, inspire, and celebrate. You’re invited into the Trackunit engine room to see what drives us and where we’re headed.Hear from industry leaders and Trackunit’s brightest minds as they reflect on today’s construction landscape and imagine tomorrow’s possibilities.Discover what motivates and drives us at Trackunit, learn about future construction trends from industry experts, and get a preview of what’s next for Trackunit in 2025.📺 Watch the full show on demand hereGot questions and comments about Next 2025? Share in the comments below 👇
Hello,Now that the Trackunit Classic is closing in the upcomming months i have a question to the new functions.In the current trackunit classic we and a lot of other companys use the SMS-function. When and will this function come over to the new trackunit?
Get a quick walkthrough of how the map works and how to customize your experience to ensure you're always looking at the information that matters most to you.👉 Read more about the map on our Help CenterGot questions? Feel free to drop a comment below 👇
If Can data/advanced sensors data is no longer available either because it is removed from the profile or no longer available in a vehicle after a software update the line in advanced signals doesn't dissapear. Ideally a signal should dissapear if it is not captured for a few weeks. We have units that are a few years old where a lot of the data is captured three years ago but still visible in manager. This provides a really messy overview for the customer.
Hi there! 👋 We're excited to have you join this exclusive beta group for the new Navigation in Manager. Once you're accepted into this group, we’ll automatically activate the the new Navigation in your Trackunit Manager account.We encourage you to the new Navigation it and share your feedback and questions right here in the group. We’re eager to hear:Any challenges you encounter What stands out to you (good or bad) Your overall impression of usabilityTo make the most of your beta experience, remember:Be specific about issues or bugs and how to replicate them. Share constructive suggestions for improvement. Regular feedback throughout the testing period will help us refine the product faster. You can opt out of the beta test at any time by posting here or contacting Trackunit directly.The beta test will run for two weeks after activation. Thank you for joining the beta test! Your feedback will play a key role in shaping the future of the new Navigation in Trackunit Manager, and we’re e
We know you might have questions, and we’re here to help! This FAQ is designed to provide quick and clear answers to the most common queries about the Classic to Manager migration. If you don’t find what you’re looking for, ask a question in the comments and help us expand on this FAQ. 🌟 What does it mean to migrate away from Classic Manager? You will lose access to the Classic Manager button and UI. All deep links previously targeting UI sections of Classic Manager will be decommissioned What happens if I don’t migrate features using the Migration Tool? For Zones & POI, Alarms, and Clients: If you don’t take advantage of the self-serve tool, Trackunit will migrate the remaining data for you, using default values. You will not lose any of data, but the default selections may not suit the categories your organization would use.For Services: There is no intuitive 1:1 case for Services as those are custom made plans, so if Services are not self migrated the end of the migration pe
Exciting updates are coming to Asset Movement, and we want your feedback! 🎯Be among the first to test our latest improvements, including:✅ Smarter trip recognition with turn detection✅ More structured trip & geolocation data✅ Comprehensive trip metrics (distance, time, max speed)✅ Enhanced map visualization & heatmap feature✅ Chronological slider for seamless navigationJoin the beta group today and help shape the future of asset tracking! Your insights will make a real impact.👉 Request to join hereLooking forward to having you on board!💡💬
Get a quick tour of the Customers application. Learn how to add and edit your customer data and get a quick tutorial of how to assign your customers assets in Trackunit Manager. 👉 Read more on our Help Center Got questions? Feel free to drop a comment below 👇
What is the "Blue tooth" function installed in the attached TU600 and TU700?
In the Classic Manager I can see what the voltage curve of the power supply is/was if I have a problem with the device.I can't find this function in the new manager.If the Classic is switched off I have a big problem!!!
Have you seen the latest migration article on our Help Center? In the article you can find all the necessary information about the transition, what new features you can expect, and a guide through the key capabilities that align with your current workflows.👉 Read the full article here: Classic Manager Discontinued - What’s Next?💬 We are here to support you! If you have any questions or concerns about this transition, please don't hesitate to leave a comment below or join the discussion in our dedicated Migration group https://community.trackunit.com/groups/migration-from-classic-to-trackunit-manager-45.Cheers,The Community Team
We have a TU700 that still behaves as if set to “Unlocked for key” though we have changed it to “Unlocked for all”.It’s not a connectivity issue.Has anyone else seen this issue and is there a fix?
Trackunit Next 2025 is only a couple of weeks away and I’m curious to know what speakers and discussions you are most excited about? Chose your answer in the poll below or write a comment to this post. Trackunit Next is a virtual event for the construction industry, bringing professionals and leaders together to explore, inspire, and celebrate. You’re invited into the Trackunit engine room to see what drives us and where we’re headed.Hear from industry leaders and Trackunit’s brightest minds as they reflect on today’s construction landscape and imagine tomorrow’s possibilities.👉 If you haven’t already, register for free here
Trackunit product news, updates, and releases, all in one placeBuilt with your feedback from the Trackunit Product Portal, we’ve been advancing our product to deliver a solution above all others in off-highway construction. This email highlights our Q4 launches, a Product Roadmap video, and an invitation to Trackunit Next 2025. Administrative UpdatesNew updates make it easier to manage accounts, assets, and permissions, giving admins more control and flexibility in Trackunit Manager.Learn more New with SitesDiscover new tools and resources to enhance project tracking and get the most out of Sites in Trackunit Manager.What’s new Innovations Shaping 2025Stay updated with the latest from Trackunit in our Product Update series. This video features David Swan highlighting exciting developments, including the Trackunit Network, Remote Commands, and what’s coming in 2025.Watch now!Register for Trackunit Next 2025The countdown is on for Trackunit Next 2025! Join us on February 5 for a virt
Hiya, We are going to be moving to the new UI where you have made trackunit manager look more and feel more like classic. my question is after years of manager looking as it is and why change it? Also why change the UI to look like classic but not change how the new 2.0 access control to be more ‘easier’ ‘less clicks’ ‘less clunky’ like classic also? I think that access control 2.0 is good but there are way too many clicks and seems the flow isnt as smooth as classic. Maybe its what im use too… but worth asking. Biggest issue with 2.0 layout is you can not lock machines by groups/ zones etc. You have to go into every single machine to lock it, when before you could filter by group/ zone etc and work through them clearly on the ‘setting’ screen you can not do this is the ‘fleet’ screen or anywhere else that im aware of. Happy to discuss… many thanks Thanks Natalie
Looking to start using the Emissions Reporting app in Trackunit Manager? Here's everything you need to know to install and navigate your way through the application. 👉 Learn more about Emissions reporting on our Help Center 💡Unlock sustainability - read the use case on our website Got questions? Feel free to drop a comment below👇
Monitor the movement of your assets and receive alerts if they leave a predefined area to keep your fleet secure.Setup alert in simple steps:Sign in to Trackunit manager, Create new alert, Choose the Site-based Theft Alert. Set the site for which you want to get Triggers. Select Assets in the site that need to be monitored. Choose the People that need to be notified of these alerts. Set the name of your alert, review the alert configuration, and click Create alert.
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