Hey ​@Vognmand57, 

I cannot find the unit 2xxxx9 on our system.
This may indicate that the device has been cancelled and removed.

Could you please write us a ticket to support@trackunit.com and confirm the unit serial number?
*I've hidden the serial number from your post*

Thanks in advance 

BR 

Loris 

Det fulde nummer er:

3XXXXX-XX-XXXXXX-3

Venlig hilsen

Karin Christensen

Hi ​@Vognmand57,

I cannot find the unit serial number on your account.
*I've hidden the serial number from your post*

I have also reached you out from the Support ticketing system. Feel free to answer in this conversation to follow up on this issue.

Thanks in advance 

BR

Loris

Ok - så er jeg nødt til at bestille 2 stk. nye sporingsenheder - kan du formidle det til levering på Kxxxxxxxxx xx, xxxx xxxxx?