Hej @20606001  - velkommen til communitiet og tak for dit spørgsmål  Jeg har oversat det til engelsk nedenfor, så flere har mulighed for at svare.

De bedste hilsner,

Stine

Translated question: 

Hello ****** serial number on car DR56’’’ is not in our weekly driving report, can you help?

Sincerely Jørn

Hello @20606001,

I’ve looked the unit data mounted on your car.
Unit is down due to a lost of power supply. Unfortunately we don’t get any date since end of February 2024.

It will be necessary to check physically the unit.

Do not hesitate to get back to us if needed and open a ticket to our Support service if you need more information: 

https://helpcenter.trackunit.com/s/contactsupport?language=en_US

Cheers, 

Loris

On behalf of Jørn:

How can it be that the car is visible live on the map but is not included in the reports? 

Thanks

Hello @20606001,

Just to confirm that I received your request made by the Contact customer form. 

I will now keep in touch from this ticket.

Regards. 

Loris