If the device is not updating/reporting machine run hour data, try the following:

• Run the machine’s engine uninterrupted for at least 30 minutes

• Make sure that the device is mounted in a location with an unobstructed view of the sky
• (If installed) Check the inline fuses
• Ensure the Engine Run (White) wire receives 12V to 24V DC on combustion engine equipment or up to 48V on electric machines when the engine is running (On)

If you are still experiencing issues after attempting the solutions above, please reach out to our experienced Support Team at supportus@trackunit.com and include the following information:

• Asset Number
• Device Serial Number