What is Trackunit Community?
Trackunit Community is your support hub, where you can:
- Ask questions
- Get inspiration
- Share your knowledge
- Help peers
- Provide input on features via the Idea Portal
The community consists of industry peers, professionals, Trackunit employees, and partners. It’s a collaborative space where we support and learn from one another. Approach it with generosity, curiosity, and kindness.
While we aim to respond to all requests promptly, for urgent matters, please contact Technical Support through the Messenger in the lower-left corner of the Help Center.
How to use the Community
Explore:
- Browse through the different tabs and content to familiarize yourself with the platform.
- If you know what you’re looking for, head straight to the search bar. Start typing your question, and the system will search both the Help Center and Community for solutions.
Ask a Question:
- If your issue isn’t resolved by the existing content, click “Ask a question to the community” and start typing.
Alternatively, use the "ASK QUESTION" button in the top-right corner.
How to ask a great question
To get a useful answer, ensure your question is clear and detailed. Here are some tips:
- Start with a Summary
- Use a title that summarizes your problem succinctly, e.g., "Error when creating a site-based theft alert" rather than just "Alert."
- Provide Context and Relevant Details
- Specify the platform (e.g., Trackunit Manager, Verify, Trackunit Go).
- Mention if hardware is involved.
- Describe what you were doing when the issue occurred.
- Attach relevant screenshots (blur sensitive data like IPs or login credentials).
- Indicate your browser.
- Detail any troubleshooting steps you’ve already tried.
- Include steps to reproduce the problem if applicable.
- Categorize and Tag
- Choose the category that best fits your question.
- Add relevant tags to help the right people find your query.
- Follow tags to stay updated on topics you care about.
What happens when you get an answer?
- You’ll receive an email notification when there’s activity on your question.
- Mark the solution that worked for you as “Best Answer” to help others with similar issues find the solution quickly.
- Use the like button to show appreciation for helpful responses. It’s a simple way to thank those who assist you.
Final Tips
Dive in and engage! Participate in discussions, ask questions, and share insights. The more you contribute, the richer the community becomes. Remember to follow the Community Guidelines and enjoy your experience! 