How do I migrate from Classic Manager to Trackunit Manager?
Hello,We are currently using classic API (https://api.trackunit.com/public/Unit) to fetch all machine and their details which includes id,serialname,run,run2,name,country,city,address,battery level,power consumption,latitute and longitude.But this API would be decommissioned by end of 2025 as per reports.Is there any way we could get all the details in single IRIS API? Is there a better way to do it than below? As far as I am aware, we need to use different IRIS APIs to get different information and flow would be as:First need to use https://iris.trackunit.com/public/api/machine/machines to fetch all machines and their serialnumbers. Then call individual machine with serial numbers using - https://iris.trackunit.com/public/api/aemp/v2/15143/-3/Fleet/Equipment/ID/{serial number}/CumulativeOperatingHours/{start datetime}/{end datetime}/1 to get all operating hours for that day and then subtract 2 extreme values to get the operation time.For latitude,logitude - https://iris.trackunit.com/
Dear Trackunit Support,I am working on retrieving data for input signals (INPUT1 and INPUT2) for a specific day using the GraphQL API, but I am unsure if I am using the correct query parameter.I am currently using the following query;query GetInngangData2 { asset(id: "00000000-0000-0000-0000-000004635074") { assetId timeSeries { rangeQuery( start: "2025-02-04T00:00:00.000Z" end: "2025-02-05T00:00:00.000Z" query: "INPUT1,INPUT2" step: "PT1H" ) { data { ... on TimeSeriesMatrixData { result { values { timestamp value } } } } } } }}I am trying to retrieve input 1 and input 2 values for each hour (PT1H) within a day.My questions:Are "INPUT1" and "INPUT2" the correct metric names for these input values, or should I use different names? Are there any specific permissions required to access these values? Are there any alternative re
Hello everyone!I am an AdminOwner. That seems to make me the service provider for all our service plans.I would like to assign the title of service provider to some users so that they can “resolve” the services themselves. How would that be possible?Any help will be much appreciated! Thank you all.
What is the "Blue tooth" function installed in the attached TU600 and TU700?
We have a TU700 that still behaves as if set to “Unlocked for key” though we have changed it to “Unlocked for all”.It’s not a connectivity issue.Has anyone else seen this issue and is there a fix?
Hallo zusammen, Habe eine TU700-5Dauerplus 48V, Zündung 12V, sind diese unterschiedlichen Spannungen ein Problem für den Betrieb der Einheit oder sollten diese identisch sein? Danke im Voraus Mit freundlichen Grüßen Luke
Is the white wire used to charge the internal battery?
Hi there,I am questioning myself on how the “Movement” works. For example; I have a trailer-mounted generator. If I run an activity report, when there is activity, there is an address.In that report, I see all the addresses of the job sites it’s been on. But, I’m guessing that since the engine it is not running while transported, no movement is recorded.So the question is, is the Movement only considered while the engine is running? Thanks to anyone who can help me!
Asking on behalf of a user: I have a question regarding the pink cable that is used to land on the chassis of a device. In an internal combustion device, I understand well that this cable is connected to the chassis because the negative cable of the 12-volt battery is also connected in that position. But what I still don't understand is whether said pink cable should be connected or not if the equipment is electrically powered, for example 48 volts, and whose negative is not connected to the chassis. In that case, does it make any sense to connect the pink cable to the chassis?
Jeg Har en safetrack Model ME301-2 S/s ne 241504, mangler et ledningsdiagram tilslutning til 12 v batt ??
Hello! I’m missing “Movement” (“Rörelse” in Swedish) in the side panel when on a machine page. Unfortunately TrackUnit support only redirects me to their FAQ. I’m admin and have all boxes checked. If anybody here could help me with this I’d be very greatful. Thanks!
Am I able to set up a speeding alert based on speed limit, not just a set speed? EX; 10 mph over the speed limit. If I set up an alert for 75 mph, it doesn’t help if they are doing 55 in a 25.
report tab disappeared from list of icons also emission tab disappeared from 2 days.
About setting up a sub-accountI have created a new sub-account and set up an address.What are the steps to register the "username" and "password" required to log in to it? サブアカウントの設定について新規にサブアカウントを作成しアドレスも設定しました。そこにログインするために必要な「ユーザー名」と「パスワード」を登録する手順はどのようになりますか？
Good morning. i installed a tu600 thursday on a wacker neuson rc70, my brown and white wire are connected together on the ignition, when i start the machine, in verify and manager, input 1 is on, and input 2 is off, and no can reading. I re-checked my connection, everything is ok, i changed the unit and kept the harness already in the machine, same problem, so i replaced the harness, same problem with both module, and i still don’t have any can reading, on other rc70, i have about 30 to 33 data in insight. This morning, i started the machine, input 2 is still off and still no data, since my white and brown wires are together, i guess the problem could come from manager, and since input 2 is off in manager, is it possible that the trackunit is not reading any data because input 2 is off? I need help please ;-)trackunit number is xxxxxx and the second one for testing is xxxxxxx
TU600 を使用しています。マネージャーの Insights に「周囲温度」を表示しようと考えています。そのためには何が必要か教えてください。温度センサーはデバイスに内蔵されていますか?それとも購入する必要がありますか?購入する場合、「M8メスコネクタ」に接続すればよいのでしょうか？接続したらすぐに使用できますか?それともマネージャーで設定する必要がありますか?自分で設定できますか?よろしくお願いします。
Hello.One of our service managers is missing his Classic view menu (see screenshot). If he changes to other view and back in the left menu, he can see the top menu for a split second, but it disappears again. This is in Chrome browser.If he logs in on Edge (other browser), it works, but company policy is Chrome.Suggestions on how to solve this?
Could you please tell me?I have a TU600 installed and it is constantly receiving power from the vehicle.In this case, when does the terminal's internal battery get charged?Does it have to do with "key ON" or "key OFF"? 教えてください。TU600を設置していて、車両から常時電力を受電しています。この時、端末機の内部バッテリーが充電されるタイミングはいつですか？それは、「キーON」や「キーOFF」に関係しますか？
How do i set up a service reminder that will email the workshop when a machine is coming up for a service interval?system tracks hours, services are due every 250 hours
Hvad er forskellen på daglige arbejdstimer og drifttimer?Med venlig hilsenSøren Strabo IN ENGLISH:What is the difference between Workday hours and Operating hours?
In "Trackunit manager", under "Administration", under "Accounts", does "Partners" mean sharing and transferring equipment within the same management Account (within the same company)?Or is it possible to share and transfer equipment by adding a new partner from a different company (different management Account) by contacting the support team?
Buongiorno, la mia macchina non è agganciata al mio profilo, come posso risolvere questo problema?
If I have assets for “Company A” and “Company B” and both are my customer, would I create a “Customer A” in the Customer area, or the Group area (or both). If one or the other, what factors determine where the customer’s assets should be managed?
Hello, is it possible to mirror inputs using TU Verify? Meaning pairing inputs 1 & 2 together remotely.
以前はTU600Previously, to activate the TU600, I think communication would not start unless you applied for a serial number etc. at the support center.Has the method changed now?Is it now possible to register and display the fleet list in the manager a few days after purchase without applying for it? 以前はTU600のアクティベートをするには、サポートセンターにシリアル番号を申請をしないと、通信が開始されませんでした。現在は方法が変わったのですか？申請しなくても購入数日後に、managerのフリート一覧に登録・表示がされるようになったのですか？
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