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179 Topics
Stine
Community Manager
StineCommunity Manager
posted in Developer Community
Looking for APIs, libraries, and documentation?

Find the latest documentation in our Developer Hub 🤓 Have questions, comments, or tips & tricks? Drop them in the thread or ask the group! 🙌

260
Stine
Community Manager
Stine
Community Manager
StineCommunity Manager
posted in See tips & tricks
NEW: Welcome to the Idea Portal!

Did you see our Idea Portal? It’s a dynamic space where you can share and contribute innovative ideas, suggestions, and feedback for improving our telematics solutions. 🚀 💡 Why contribute to the Idea Portal? Influence product development: Your ideas can directly shape new features and updates Collaborate with peers: Engage with other fleet managers, technicians, and industry professionals Stay updated: Track the progress of your suggestions and see what’s being developed next How to access To explore and contribute to the Idea Portal, simply log in to your Trackunit Community account. Once logged in, you can find Ideas in the top menu We’re looking forward to seeing your groundbreaking ideas and suggestions. Let’s build the future of telematics together! 💡 Log in and share your ideas now! Thank you for being an integral part of our community. Your input is essential as we strive to deliver the best possible solutions that meet your needs. Cheers, The Trackunit Team 🚀

440
Stine
Community Manager
S
Under construction
StefanCuypersUnder construction
asked in Need support
Get an Access Denied requesting keys on access-management api

I'm trying to access the keys found in the Classic Manager under Toegangscontrole (Access Control).I suppose this is the Access Management API.So I'm trying to call it as follows:/api/access-management/keys?page=0&showActive=true&showExpired=true&showFuture=true&size=20I'm using a correct Bearer authentication (that works fine with the get groups call).But when requesting the 'keys' I get a 403 - Access DeniedAny idea why I cannot access this via the API?

222
Stine
Community Manager
N
Under construction
nth_dimUnder construction
asked in Developer Community
Test Dataset?

Is there a sample dataset that we can work from to test and develop apps?

503
Stine
Community Manager
H
Trackunit Employee
Hiroaki AyabeTrackunit Employee
posted in Ask the Community
Cyber Resilience Act

How will Trackunit comply with in coming Cyber Resilience Act? Do we have any specific documents or evidences?

381
S
Trackunit Employee
M
Trackunit Employee
Matt GallienTrackunit Employee
posted in Ask the Community
Does anybody effectively use the "Impact" Insight in Manager

Hello, Are there any users that are effectively using the “Impact” insight in Manager to trigger alerts to detect and notify of meaningful impacts to equipment? Has it been successful to detect impacts and increase safety on the job site?

240
M
Trackunit Employee
R
Under construction
RygerUnder construction
asked in Developer Community
Assistance with GraphQL Query for INPUT1 and INPUT2

Dear Trackunit Support, I am working on retrieving data for input signals (INPUT1 and INPUT2) for a specific day using the GraphQL API, but I am unsure if I am using the correct query parameter. I am currently using the following query; query GetInngangData2 { asset(id: "00000000-0000-0000-0000-000004635074") { assetId timeSeries { rangeQuery( start: "2025-02-04T00:00:00.000Z" end: "2025-02-05T00:00:00.000Z" query: "INPUT1,INPUT2" step: "PT1H" ) { data { ... on TimeSeriesMatrixData { result { values { timestamp value } } } } } } } } I am trying to retrieve input 1 and input 2 values for each hour (PT1H) within a day. My questions: Are "INPUT1" and "INPUT2" the correct metric names for these input values, or should I use different names? Are there any specific permissions required to access these values? Are there any alternative recommended approaches to retrieving this type of data via GraphQL? I appreciate any guidance you can provide.Thank you in advance! Best regards, Erling Ryger

681
B
Trackunit Employee
Stine
Community Manager
StineCommunity Manager
posted in Ask the Community
🚀 Join the Beta: POTA - Remote Commands! 🚀

Be among the first to test Remote Commands using TU700 OTA capabilities! This exclusive beta gives you early access to powerful new features, allowing you to configure parameters and affect machine behavior! 👉 Read more and join here 🚀

240
Stine
Community Manager
D
Elevating
Daniel BElevating
asked in Ask the Community
How to create a new service provider?

Hello everyone! I am an AdminOwner. That seems to make me the service provider for all our service plans. I would like to assign the title of service provider to some users so that they can “resolve” the services themselves. How would that be possible? Any help will be much appreciated! Thank you all.

1173
Stine
Community Manager
M
Under construction
MickeUnder construction
posted in Need support
Activation

Hi! Can you help me activate and add a trackunit to my account? S/N XXXXXX And i would also like to deactivate unit XXXXX from the same account. We have sold the car it is mounted in. Best regards Mikael Larsson

691
L
Trackunit Employee
N
Under construction
Navid ShoaibyUnder construction
posted in Need support
TU700 SN cannot be found in Verify after installation

Hi, I connected a TU700 instead of a TU600, and still, I cannot find the device in Verify. The message I receive when I type in the serial number is “An unexpected error occurred while trying to fetch device identity. Server returned no data”. I have attached a screenshot of the error I got. The light pattern on the TU700 is correct (steady green, blinking red), and the wiring is correct, but the TU700 is not detectable. Could you help me in this case? Kind regards, Navid Shoaiby

741
L
Trackunit Employee
Stine
Community Manager
StineCommunity Manager
published in Trackunit Next
Trackunit Next 2025 - Watch on demandVIDEO

Trackunit Next is a virtual event for the construction industry , bringing professionals and leaders together to explore, inspire, and celebrate. You’re invited into the Trackunit engine room to see what drives us and where we’re headed. Hear from industry leaders and Trackunit’s brightest minds as they reflect on today’s construction landscape and imagine tomorrow’s possibilities. Discover what motivates and drives us at Trackunit, learn about future construction trends from industry experts, and get a preview of what’s next for Trackunit in 2025. 📺 Watch the full show on demand here Got questions and comments about Next 2025? Share in the comments below 👇

620
Stine
Community Manager
T
Participating Frequently
T.VerbeekParticipating Frequently
posted in Need support
Old data will not dissaperar

If Can data/advanced sensors data is no longer available either because it is removed from the profile or no longer available in a vehicle after a software update the line in advanced signals doesn't dissapear. Ideally a signal should dissapear if it is not captured for a few weeks. We have units that are a few years old where a lot of the data is captured three years ago but still visible in manager. This provides a really messy overview for the customer.

81012
J
Trackunit Employee
Stine
Community Manager
StineCommunity Manager
posted in Ask the Community
Join the Asset Movement beta group! 🚀

Exciting updates are coming to Asset Movement, and we want your feedback! 🎯 Be among the first to test our latest improvements, including:✅ Smarter trip recognition with turn detection✅ More structured trip & geolocation data ✅ Comprehensive trip metrics (distance, time, max speed)✅ Enhanced map visualization & heatmap feature ✅ Chronological slider for seamless navigation Join the beta group today and help shape the future of asset tracking! Your insights will make a real impact. 👉 Request to join here Looking forward to having you on board!💡💬

320
Stine
Community Manager
S
Inspiring
SAKInspiring
asked in Need support
About the "Blue tooth" function

What is the "Blue tooth" function installed in the attached TU600 and TU700?

1162
S
Inspiring
M
Participating Frequently
Martin GParticipating Frequently
asked in Need support
TU700 Acces Management Configuration can't be changed

We have a TU700 that still behaves as if set to “Unlocked for key” though we have changed it to “Unlocked for all”. It’s not a connectivity issue.Has anyone else seen this issue and is there a fix?

1775
Anders Ostergaard
Trackunit Employee
Stine
Community Manager
StineCommunity Manager
posted in Ask the Community
Trackunit Next 2025 is approaching - what are you most excited about?

Trackunit Next 2025 is only a couple of weeks away and I’m curious to know what speakers and discussions you are most excited about? Chose your answer in the poll below or write a comment to this post. Trackunit Next is a virtual event for the construction industry , bringing professionals and leaders together to explore, inspire, and celebrate. You’re invited into the Trackunit engine room to see what drives us and where we’re headed. Hear from industry leaders and Trackunit’s brightest minds as they reflect on today’s construction landscape and imagine tomorrow’s possibilities. 👉 If you haven’t already, register for free here

370
Stine
Community Manager
C
Trackunit Employee
Chrissel DcunhaTrackunit Employee
posted in See tips & tricks
Can the Trackunit prevent theft ?

Monitor the movement of your assets and receive alerts if they leave a predefined area to keep your fleet secure. Setup alert in simple steps: Sign in to Trackunit manager, Create new alert, Choose the Site-based Theft Alert. Set the site for which you want to get Triggers. Select Assets in the site that need to be monitored. Choose the People that need to be notified of these alerts. Set the name of your alert, review the alert configuration, and click Create alert.

2172
Stine
Community Manager
L
Under construction
LukeUnder construction
asked in Need support
Spannungsversorgung

Hallo zusammen, Habe eine TU700-5 Dauerplus 48V, Zündung 12V, sind diese unterschiedlichen Spannungen ein Problem für den Betrieb der Einheit oder sollten diese identisch sein? Danke im Voraus Mit freundlichen Grüßen Luke

1222
L
Trackunit Employee
J
Participating Frequently
john87Participating Frequently
posted in Need support
Why am i being charged twice??

Ok, so i had some funny emails this morning. First one was called a “credit memo” I have no idea at all what that is.. Second one was an invoice, but it covers about 6 months i have already paid for. Tried contacting trackunit but they are a waste of time and merely want to send you a link to something totally unrelated.. What do i do..

1545
J
Participating Frequently
Stine
Community Manager
StineCommunity Manager
posted in Ask the Community
🎙️ Exciting news! Trackunit has launched a brand-new podcast series: "AI in Construction"! 🎙️

In the first episode, CMPO Lærke Ullerup and CEO Soeren Brogaard dive into the transformative potential of AI in construction. From data-driven decisions to optimizing workflows, they discuss "The Future of AI in Construction" and how it's reshaping the industry. 💡 What do you think? Will AI help solve the construction industry's biggest challenges? What areas of construction do you think are most ripe for AI innovation? Are there any potential risks or obstacles that come to mind? Join the conversation and share your thoughts! 🎧 Listen to the episode now: Let us know your perspective in the comments below! 👇

370
Stine
Community Manager
S
Inspiring
SAKInspiring
asked in Need support
TU600 Internal Temperature

Can the TU600 "measure" and "display" the internal temperature of the device itself?

1914
S
Inspiring
A
Under construction
ALAN BEAVISUnder construction
asked in Need support
SHOP FOREMAN

Is the white wire used to charge the internal battery?

861
Silan Süslü
Trackunit Employee
Cecilia Bjerring Knudsen
Trackunit Employee
Cecilia Bjerring KnudsenTrackunit Employee
posted in See tips & tricks
Introducing: Help Center in Japanese

Exciting News: Our Help Center is Now Available in Japanese! We’re thrilled to announce that our Help Center is now available in Japanese! This is a big step forward in making our resources more accessible to our global community, and we’re excited to better support our Japanese-speaking users. You can now browse the Help Center in Japanese for guides, FAQs, and troubleshooting tips to enhance your experience with our platform. We’re still working hard to translate some of the remaining content to ensure the entire Help Center meets the highest standards for accuracy and quality. Thank you for your patience as we finalize these translations. We’d love to hear your feedback on this update! If you have suggestions or notice anything that needs improvement, please don’t hesitate to let us know in the comments! Cheers

390
Cecilia Bjerring Knudsen
Trackunit Employee
Stine
Community Manager
StineCommunity Manager
posted in Ask the Community
🚀 Join the Operating Modes Beta-Group! 🚀

We're excited to introduce Operating Modes, a groundbreaking feature designed to optimize telematics behavior for complex use cases such as off-season, out on rent, and in-transit mode. 🔧 Tailored modes for optimal operations Building on the launch of the TU700 Raw, our next-gen IoT telematics device, this feature brings a user-friendly configuration menu to customize telematics behavior to your specific needs. Whether you’re minimizing battery drain or ensuring critical data is always accessible, Operating Modes ensures your equipment is ready to perform optimally from day one. 💡 Key highlights Versatile use cases: Configure modes for rentals, transit, and more User-friendly interface: Adjust settings quickly in Trackunit Manager or via API For TU700 Raw devices: Exclusively available for our latest IoT devices 🔎 Why join the beta-group? Get early access to Operating Modes Share feedback directly with the Trackunit team Have direct influence on the final feature 💥Ready to get star

620
Stine
Community Manager

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