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Questions and ideas

Get the knowledge of experts, peers, and super users.

164 Topics

JoaoFormer member

posted in See Tips & tricks

How do I differentiate Kin tags from other 3rd party tags when I export my fleet to .XLSX?

When you export your fleet to .XLSX format, on My Fleet, a way to know which type of Bluetooth tag is installed on your assets is by looking at the prefix on the “Telematics Device Serial #” column inside the .XLSX file.Trackunit Kin tags starts with BT-2159Other 3rd party tags have different formats.For example, Hilti tags starts with BT-780

asked in Need support

SUBSCRIPTION RENEW

How can I see the expiry date of portal subscriptions?Thank You.

Sankoo301Under construction

posted in Need support

Dear,Is it possible to get in touch with me about buying new Track unitsRegards Johan

StineCommunity Manager

posted in See Tips & tricks

NEW ARTICLE: Get alerts on BLE-tagged assets

Site-Based theft, Movement-Based theft, and Logistics Logging Alerts now work with Kin and third-party BLE-tagged assets. See how to work with Alerts in trackunit Manager here

Marie_ONFormer member

posted in See Tips & tricks

Activation Link Expired

Was a new user created in your account and the activation link has expired? 😰Don't fret, as an admin of the account you may resend the activation link without contacting the Technical Support. 😃🎉In the Manager, under the Administration, then on Users, click on the new user created to edit and a new window will pop-up.On the bottom left, there is an option to Resend activation email. 📩

KarandeepUnder construction

posted in Need support

How can i change My User ID from my name to my company’s name.

Lance FreemanUnder construction

asked in Need support

Remove Tracking

We are selling one of our machines, how do we remove it from the tracking, so that it no longer shows up on our page?

Justin PUnder construction

asked in Need support

Auto Alerts Question

Is there a way to set up auto-alerts, if the units are on/running between approx. between 8:30am-4pm? For all Generac MLT6 SKDS towers.

Daniel BElevating

asked in See Tips & tricks

Tracxkunit Kin on excavtor buckett

Hello all!We are currently brainstorming on where and how we could install Trackunit Kins on our buckets.Does anyone have a good idea or a good tip for me?My concerns are protecting the kin from any shock while maintaining good connectivity with satellites. Thanks

A

Anonymous

asked in Need support

How to connect TU APIs to my data warehouse QlikView.

I can connect to the TU APIs via Postman but when trying with same credentials from Qlikview, I get invalid credential error as below.

Daniel BElevating

asked in See Tips & tricks

Separate the Service warnings and the Malfunction warnings

In Trackunit Manager, or in Classic, I would like to separate the “malfunction criticals” from the “service criticals”.For example, today in Manager, I have 74 ”criticals”. It includes the services and the malfunctions. In Classic, I can isolate the services. I would like to be able to also isolate the malfunctions.Is there a way to do that?

MakanaUnder construction

asked in Need support

Hi Guys, any idea on what is the blue flag next to a machine on the my fleet page?

WanaLaying the foundation

posted in Need support

Actual Engine - Percent Torque

“Actual Engine - Percent Torque is a parameter in “Insights” for machine/plant types such as crawler crane, generator, air compressor. How is the above parameter related to utilisation of the machine ? If the percent torque is low say 20 to 30%, does it mean that I am not using the machine to its limit or is it because it is running efficiently ?

Justin PUnder construction

posted in Need support

Generac MLT6 SKDS light towers, quantity 18, no in depth telematics still

I have been trying to get the telematics set up (including fuel level, etc) for almost 2 months but have been tossed around and forgotten about numerous times. I signed for a telematics plan to gain more visibility into unit details, especially fuel level. I still cannot view the fuel level. The towers are being used extensively and I really need to this set up, this is causing us serious issues.

Prod_Supp-Cooper Equip RentalUnder construction

posted in Need support

Telematics solution via satellite communication

We have an application where we need telematics in a remote location of Canada without cellular connectivity. We are renting a hybrid (solar/battery/diesel engine) light tower and need to report vitals into TrackUnit manager for battery charge state, engine codes, etc. since it’s an un-manned site. Does anyone have experience with this or know of a device supplier that we can reach out to for this unique application?

UgoUnder construction

asked in Need support

trasferimento proprietà cliente

Buonaseranon riesco a trasferire la proprietà di una macchina ad un nostro cliente, l’anagrafica del cliente è stata caricata ma non appare nell’elenco, ne dalla scelta clienti ne dalla scelta gps. Grazie.

padoUnder construction

posted in Need support

Vertrag kündigen... Wo und wie???

Wo kann man diese unglücklichen Verträge kündigen??? Spricht man hier auch Deutsch?? Trackunit kann nur eins:die Preise Jährlich anheben. Support und Technik bleiben auf der Strecke. Die nächst “Preisanpassung” mach ich nicht mehr mit! Es gibt genug vergleichbar oder gar bessere Mitbewerber die eben nicht jedes Jahr die Preise anziehen.Also, wo und wie kann ich das kündigen? Es gibt kein Vertrag oder Möglichkeit es im Account zu tun.

padoUnder construction

posted in Need support

Wo kann man diese unglücklichen Verträge kündigen???

Wo kann man diese unglücklichen Verträge kündigen??? Spricht man hier auch Deutsch?? Trackunit kann nur eins:die Preise Jährlich anheben. Support und Technik bleiben auf der Strecke. Die nächst “Preisanpassung” mach ich nicht mehr mit! Es gibt genug vergleichbar oder gar bessere Mitbewerber die eben nicht jedes Jahr die Preise anziehen.Also, wo und wie kann ich das kündigen? Es gibt kein Vertrag oder Möglichkeit es im Account zu tun.

CeesRoestUnder construction

asked in Need support

developments around Kin Technology

Hi Trackunit, our organization is applying KIN technology on a lot of our machine attachments. Currently we have more than 700 active KIN devices in our fleet. We however are being facing with missing platform functionalities. We have been addressing these multiple times, so maybe we can get into a conversation on these on the short term?Reporting on KIN’s is still very limited. For example, I am not able to report on a machine level which KIN’s are associated to a machine. We can only see which KIN was reported over which device. This is a very big limitation!Will the GPS accuracy improve of reported KIN’s? When a high number of KIN’s are located on one stop (depot) is practically impossible to pin-point a specific unit.When will we be able to directly add a new KIN towards a group?When can we expect a KIN specific API? We have another 800 attachments on which we want to connect the KIN technology, but without the above features, the business case doesn’t justify the investment anymor

AlexFormer member

posted in See Tips & tricks

Troubleshooting AEMP Mirrored Unit Visibility between ONEi3 & Manager Platform

Should you encounter challenges in identifying your AEMP mirrored units within the ONEi3 platform and transitioning them to the manager platform, we present a set of technical steps to assist you:Verify Telematic Device Presence in ONEi3 Account: Initiate by confirming the presence of the unit in your ONEi3 account using the Equipment Serial Number (ESN), a 10-digit identifier that commences with '7' (e.g., 7xxx xxx xxx). Configure Manager Account with Proper Serial Prefix: Within your manager account, introduce a specific serial prefix by adding "M7-" to the beginning of the serial number. The resulting format should be M7-7xxx xxx xxx. Check Manager for Device Population: Check the manager platform for device population. If the device is visible in the manager platform, it will be duly populated under the new prefix. If the device remains unpopulated, promptly submit a support request. Request Assistance for Device Migration/Visibility: If the device does not populate within the

AlexFormer member

posted in See Tips & tricks

IPAF Log In Card Data Not Uploading to ONEi3 Account

I am encountering an issue where my IPAF log-in card data is not successfully uploading to my ONEi3 account. Typically, this is attributed to incorrect information input or the unavailability of the operator's details within the issuer's organization.To troubleshoot and resolve this matter, follow these technical steps:Verify Data Accuracy: Ensure that the data input for the IPAF log-in card is accurate, without any discrepancies. Operator Details Validation: Validate the operator's details to confirm their existence within the issuer's (IPAF) organization.If the above action fails to yield the desired outcome, do not hesitate to contact our dedicated technical support team to verify the operators detail.

AlexFormer member

posted in See Tips & tricks

Addressing Satellite Tracking (Satrak) Device Location Anomalies.

In specific scenarios, you may observe instances where Satrak devices exhibit teleporting, indicating sudden location changes. This phenomenon can be attributed to either geographical discrepancies or fluctuating cellular signal strengths within the usage area.To address this matter technically, follow these steps:Locate and Reboot the Telematic Device: If the anomaly persists, pinpoint the telematic device in question. Proceed to initiate a reboot by disconnecting the device from its power supply. Allow for a 10 to 20-minute interval before reconnecting the device to the power supply.If the above action fails to yield the desired outcome, do not hesitate to contact our dedicated technical support team.

AlexFormer member

posted in See Tips & tricks

Deactivating an Asset in ONEi3

To deactivate an asset within the ONEi3 platform, follow these technical steps:Locate the Target Device: Begin by locating the specific device that requires deactivation. Access Device Details: On the device detail line, positioned on the right side of the screen, you will find a cogwheel icon. Initiate Deactivation: Click on the drop-down arrow beside the cogwheel to unveil additional options. Among them, you will find the 'Deactivate' option. Note: Deleting the device will result in its removal from the ONEi3 platform.Should further assistance be required, please do not hesitate to contact us.

AlexFormer member

posted in See Tips & tricks

Updating Equipment Details on the ONEi3 Platform

To update equipment details on the ONEi3 platform, follow this procedural guide:Locate the Asset: Begin by searching for the asset requiring metadata updates in the Device section. Alternatively, utilize the Asset tab and search using the asset name. Access Asset Details: Once the asset is located, scroll down to the bottom of the page and select "View Details" for the respective asset. Edit Asset Information: a. Within the asset details page, click on the pencil icon located beside the asset name. b. This action will enable you to modify key asset information such as Name, Model Year, VIN, Make, and Model. Save Changes: Ensure all necessary modifications are made, and once complete, remember to save the changes for them to take effect.Feel free to reach out if you require further assistance during this process.

AlexFormer member

posted in See Tips & tricks

ONEi3 Access Management Troubleshooting - My Device does not populate in the A.M Tab

In case of encountering an access management challenge within the ONEi3 platform, particularly if your device is not visible in the Access Management tab, we present a technical guide to diagnose and rectify this issue:Verify Keypad Integration for Access Management: Begin by confirming whether a keypad is installed on the telematics device. If not, a keypad module must be installed to enable access management. Device Configuration Verification: a. If a keypad is installed, proceed to the Device tab and initiate a search for the device. b. Upon locating the device, validate the presence of the Access Management package within the device details' Packages section. Access Management Status Check: Navigate to the Access Management tab and search for the device to verify its assignment status and keypad connection state. The system will populate the relevant details. Assign Operators and Codes: Once confirmed, select the respective device and proceed to add operators and codes as req

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